What BTL can do to improve (aka my pet peeves)

[tacoboy]

Since BTL is much in the news these days, perhaps we can help they out by providing a list of things they can do to improve... Here are mine

1. 9 times out of 10 when I call a cel phone and it goes to the answering machine, I am able to get right to the point where the lovely voice says "leave a message after the tone" and then a new voice comes on to tell me that "the person you are trying to call is not answering" and cuts me off before I can leave a message... Yes, I know the person is not answering, that's why I want to leave them a message! Thanks for not allowing me to do that!

2. When I receive a message on my cel phone (I guess you can get through sometimes... but I'm guessing it's either people calling from Smart or from Landlines that are able to leave them...) I call the number to check the message... press the number to listen to it and then BAM... BTL sends me a text message saying "You have 0 messages" which interrupts the call. I have to then go and delete the text message and then go back to listen to the phone message over again...

Those are the big 2... I can live with it dropping calls (even in mid call), I can live with it telling me that "there is no such number" even when I know damn well there is... but those 2 above just drive me insane.

[deadserious]

If they just unblocked Skype and VPNs, I'd be happy.

[Jeffinbelize]

I would be thrilled if, when I picked up our phone, I was consistently greeted with a dial tone.   Yes, yes, I know... that's asking for a lot I suppose... 

Conservatively estimating, over the last 6 months or so, BTL has managed to keep our main line on approximately 60% of the time.  Where as 60% would be a fantastically impressive stat in many arenas, lifetime batting average in baseball for example, for a utility Co service it leaves a tad to be desired...